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BlackBerry® Desktop Software

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New Member
ChemaX
Posts: 1
Registered: ‎10-17-2012
My Device: Bold

Missing elements from Backup

Recently I made a backup of a BlackBerry device, but when i restored the data everything was there except for a single BB Messenger conversation.

¿Can that happen?

Developer
waelgasar
Posts: 76
Registered: ‎07-23-2012
My Device: bold 9700

Re: Missing elements from Backup

did you choose to mark the stuff you wanted to backup while you were taking your backup ??
Contributor
karenmillares
Posts: 11
Registered: ‎10-14-2012
My Device: Curve 8250

Re: Missing elements from Backup

waelgasar is correct. The data should be on your device when the backup was created and you must choose to back it up as well. This article gives us more insights on BBM conversations and how to recover them.