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New Member
elizardoz
Posts: 1
Registered: ‎09-02-2013
My Device: Black Berry 9300 Curve

My Blackberry curve syncs contacts to an inactive e-mail address. I cannot sync those addresses to Outlook or export them to .csv file. Help!!!

 
Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: My Blackberry curve syncs contacts to an inactive e-mail address. I cannot sync those addresses to Outlook or export them to .csv file. Help!!!

Hello elizardoz and welcome to the BlackBerry Support Community Forums.

 

In Contacts>Menu>Options locate this email account and ensure there's no check mark in Wireless Synchronization.  Try to sync your Address Book. Does it now work? 

 

If not, go to Options>Device>Advanced Options>Service Book and locate this email account in your list that has [SYNC] after it. Once located, hit the DEL key or Menu>Delete to remove this Service Book. 

 

When you go back to your Address Book>Menu>Options you should now see Default. If so, now attempt to sync your Address Book. Does it work? 

 

Thanks!

-HMthePirate

 

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