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New Contributor
saraahferguson
Posts: 2
Registered: ‎09-21-2012
My Device: Curve 9300

My curve 9300 won't update software

so Ive had the phone for almost two years and I've tried in the past to update the software from the v5.0.0.832 that it's currently running, but had no luck. I tried again last night using the blackberry desktop software to update to what it offered, it worked alright for a little while and then said the Application Loader had had an unspecified error and couldn't continue.

 

Any idea why?

Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: My curve 9300 won't update software

[ Edited ]

First try this -

 

 

When you device is POWERED ON, remove the battery for a minute, and then reinsert the battery. This make a reboot to your device which resolves minor issues with the BlackBerry device.

 

Second:  Updating or Reinstalling BlackBerry device OS


Pr-requisite –

      1. BlackBerry Desktop Software (must be installed in your computer). You can get it latest one from this location BlackBerry Desktop Software
      2. BlackBerry Device OS version (which you intend to have in your device). You can get it from from here  and must be installed it in your computer
      3. USB Cable


Step #01:


Back up your BlackBerry device data before you start any OS update/re-installation step


Open the BlackBerry Desktop Software and select Backup and Restore.  On the next screen select Backup and perform a full backup of your device data. You may consider including on-board device data as well. Please take note where the backup file is located (by default it’s located in Documents folder).

 


Step #02: If you intend to use an official OS release for your carrier then proceed with the following -

      1. Remove the battery from the back of the BlackBerry smartphone
      2. Connect BlackBerry smartphone to the computer using a USB cable
      3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
      4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
      5. Reinsert the Battery which was removed earlier
      6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

 

 

Step #02: If you intend to use an official OS released for other mobile operator then proceed

 

Before you start Desktop Software search your C: drive for Vendor.xml and delete it. One can look for Vendor.xml in the following location -

 

      • For Windows XP: C:\Program Files\Common Files\Research In Motion\AppLoader and delete Vendor.xml
      • For 64-bit Vista or Windows 7: C: \ Program Files x86\Common Files\Research In Motion\AppLoader and delete Vendor.xml

 

      1. Remove the battery from the back of the BlackBerry smartphone
      2. Connect the BlackBerry smartphone to the computer using a USB cable
      3. Once prompted to Retry, Update or Cancel, click Update. If available updates are found Desktop Manager will prompt you to Get Update, Update Later or View other versions
      4. Click Get Update to install the recommended software version or View other Versions to manually select the version you wish to install and click Install.
      5. Reinsert the Battery which was removed earlier
      6. Click Install Update

Note: there may be a prompt to activate the device wirelessly after the upgrade.

tanzim                                                                                  
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New Member
mini_sital25
Posts: 1
Registered: ‎08-28-2014
My Device: Blackberry Curve 9300

Re: My curve 9300 won't update software

it says no updates available. m using os 6 nd need it update it but i dont think it is possible. :smileysad: