Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
New Member
Posts: 1
Registered: ‎02-14-2012
My Device: curve 9360
My Carrier: orange

My curve has lost all its memory

my blackberry phone had just lost all its memory and songs and pictures etc... And I don't know what to do I think it has something to do with the memory card.

Thanks Smiley Happy

Highlighted
Regular Contributor
Posts: 63
Registered: ‎02-12-2012
My Device: PlayBook
My Carrier: BlackBerry

Re: My curve has lost all its memory

Does your phone recognize that the card is there? If not, that means the card is in the wrong format or that is has corrupted. If it corrupted, you need to get a new card as it can mess with your internal memory too.

If you need a new one, here is a suggestion:

http://dealspl.us/Memory-Cards_deals

611905_1322135536.jpg 678310_1329160740.jpg

If I solved your problem, click the 'Like' button below to give thanks.
Look for my Tutorials if you need any 'Visual' Help.
Don't see a Tutorial you need, request one under the '(New) Forum Tutorials' Topic.

Trusted Contributor
Posts: 127
Registered: ‎04-07-2011
My Device: Blackberry Bold 9700, Blackberry Bold 9780, Blackberry Torch 9800, Blackberry Z10, Blackberry Q10
My Carrier: Orange

Re: My curve has lost all its memory

Hello,

 

This could be a software problem or a problem with your memory card/handset.

 

I'd start by putting your memory card into a different phone, if the other phone reads it you know it's either software or handset related, if not you know it's your memory card.

 

If it is the handset you can start by resetting your phone to make sure it's not the software. Start by downloading the Blackberry Desktop Software and use this to back up your phone ('back up now' button in the middle of the program.). Once this is done remove the memory card and follow Menu>Options>Security Options>Security wipe. You can then restore your data to the phone using the desktop software.

 

If, after all of this, it still doesn't work with your phone (but does work in another) you will need to contact Orange to arrange a replacement. I can see you're using a 9360 so is obviously under a year old, you will be covered by warrantee for the first year and Orange can arrange a next day delivery.

 

Hope this helps

----------------------------------------

Adam
EE Blackberry Specialist
Posts: 90,101
Likes: 23,889
Solutions: 6,153
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: My curve has lost all its memory

Were your pictures and media stored on the media card?

Remove the media card from the BlackBerry and check it by reading it via a card adapter from your PC and see what's there.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code