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BlackBerry® Desktop Software

New Contributor
Posts: 2
Registered: ‎02-04-2014
My Device: Z10
My Carrier: t-mobile

Need to recover backup from Q10 with desktop manager

Hi there,


one of my user switched back from a Q10 to his former bb. I made a backup with blackberry link from the Q10 and the desktop manager does not see this backup.


Has someone a workaround? It's pretty urgent....


Thanks for any ideas!