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BlackBerry® Desktop Software

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Contributor
jctriano
Posts: 10
Registered: ‎07-30-2010
My Device: Curve 8330
Accepted Solution

New Desktop Software Version 7 Hangs at "Preparing sync preview"

PC Version, upgraded on prompt this morning, now get above message, so can't sync.

 

Uninstalled and tried to find Version 6.0 on site - clicked on prior versions, but only takes to new version.

 

HELP!

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Contributor
lontjc
Posts: 13
Registered: ‎06-14-2010
My Device: Curve 8520

Re: New Desktop Software Version 7 Hangs at "Preparing sync preview"

I'm having exactly the same problem with Curve 8520.   Currently hanging.......................

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Contributor
jctriano
Posts: 10
Registered: ‎07-30-2010
My Device: Curve 8330

Re: New Desktop Software Version 7 Hangs at "Preparing sync preview"

Just found Softonic download of version 6 and I am back where I was before the "upgrade"!  Be sure to uninstall version 7 first and also be careful when going through the Softonic download - they  provide 2 "adders" that I chose NOT to do.  Good luck!

 

http://blackberry-desktop-software.en.softonic.com/blackberry/download

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Contributor
lontjc
Posts: 13
Registered: ‎06-14-2010
My Device: Curve 8520

Re: New Desktop Software Version 7 Hangs at "Preparing sync preview"

This solution works perfectly for me too with BB curve 8250.    Will not be going anywhere near  Desktop 7 until RIM announces a fix.    I just wasted half a day of my life trying to recover from V7.

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Dko
New Contributor
Dko
Posts: 7
Registered: ‎02-03-2012
My Device: Curve 8520

Re: New Desktop Software Version 7 Hangs at "Preparing sync preview"

same here - yikes! I had never used Softonic before - hope it's safe ... Thanks so much for the help!
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Contributor
wavedavey
Posts: 12
Registered: ‎02-15-2012
My Device: 8100 and 9810

Re: New Desktop Software Version 7 Hangs at "Preparing sync preview"

here's v6.1 on BB website - just follow link from other discussion topic below and then onwards to download libnk which will auto update to 6.1 (for now anyway):

 

http://supportforums.blackberry.com/t5/BlackBerry-Torch/Desktop-Software-v7-0-B44-Synchronizing-Prob...

 

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Contributor
POPSICLE
Posts: 10
Registered: ‎01-17-2012
My Device: BOLD 9900

Re: New Desktop Software Version 7 Hangs at "Preparing sync preview"

i'M HAVING THE SAME PROBLEM WITH VERSION 7 ON MY BB9900 IT HANGS ON PREPARING TO SYNC......WHAT IS BB DOING ABOUT THIS STUFF UP.........I LIKE THE PRODUCT BUT EVERYTIME WE UPGRADE WE HAVE DISASTERS I'M NOW LEANING TOWARDS THE i-phone !!!!!

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