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BlackBerry® Desktop Software

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Contributor
cdvonstinkpot
Posts: 31
Registered: ‎01-27-2012
My Device: Bold 9930
My Carrier: Sprint

New Desktop Software v. 7 - Fails to sync with Outlook 2010

When I try to sync my Outlook using the new Desktop Manager Software version 7, I get an error that says: "Synchronization Error" "CRTranRec::GetLinkedRecordId : Invalid linked record Id" "OK", and the calendar never finishes sync'ing.

 

Needless to say, this is a big problem that calendars don't work anymore.

 

Please advise.

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Contributor
cdvonstinkpot
Posts: 31
Registered: ‎01-27-2012
My Device: Bold 9930
My Carrier: Sprint

Re: New Desktop Software v. 7 - Fails to sync with Outlook 2010

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New Member
KenDickson
Posts: 1
Registered: ‎06-12-2012
My Device: Storm II
My Carrier: Telus

Re: New Desktop Software v. 7 - Fails to sync with Outlook 2010

Same problem.

Tried to revert to v6.1 but it's not available for download - all apparent links lead to v7. Hello BB?
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New Contributor
davidbarber
Posts: 7
Registered: ‎07-12-2010
My Device: Bold 9900

Re: New Desktop Software v. 7 - Fails to sync with Outlook 2010

-

... identical problem here !!! 

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New Contributor
beechaj1
Posts: 2
Registered: ‎06-12-2012
My Device: Torch 9810
My Carrier: AT&T

Re: New Desktop Software v. 7 - Fails to sync with Outlook 2010

same issue, help BB

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: New Desktop Software v. 7 - Fails to sync with Outlook 2010

Hello,

 

If you haven't already tried, I recommend a clean "start over"

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
davidbarber
Posts: 7
Registered: ‎07-12-2010
My Device: Bold 9900

Re: New Desktop Software v. 7 - Fails to sync with Outlook 2010

[ Edited ]

-

Hi sdgardne,

 

Thank you for the link, had a good read and did the following and it was a success ... :Clap:

 

This is what I did:

 

a) Did a "Repair" on the Desktop Manager Software and b) from your link I used the #8 suggestion

 

 

"OPTIONAL -- if you truly want a clean start over AND you are 100% sure that the data in your PC Desktop Organizer (e.g., Outlook) is accurate, then, at this point, you can clear the BlackBerry of all Organizer data so that you can start over fresh, using your PC Organizer data as master: KB10167 How to clear the user content databases from the BlackBerry smartphone"

 

Again, many thanks,

David 

 

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: New Desktop Software v. 7 - Fails to sync with Outlook 2010

Excellent! I'm glad you got going again...you are very welcome! Enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
cdvonstinkpot
Posts: 31
Registered: ‎01-27-2012
My Device: Bold 9930
My Carrier: Sprint

Re: New Desktop Software v. 7 - Fails to sync with Outlook 2010

My Outlook calendar depends on the BB to populate itself, thus I only have as many entries as could be imported before the BB sync process crashed- what was left to do after that one corrupt record, never got done & is missing from my Outlook calendar.

 

As such, the previously posted solution which includes deleting the device's calendar database(s) is not an option for me.

 

My solution was to uninstall the BlackBerry software packages from the system using Revo Uninstaller, which automatically cleans up registry & filesystem leftovers the app's uninstaller leaves behind.

 

Then I just installed the old 610_b038_multilanguage package & it works fine.

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Hall of Famer II
sdgardne
Posts: 48,288
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: New Desktop Software v. 7 - Fails to sync with Outlook 2010


cdvonstinkpot wrote:

 

As such, the previously posted solution which includes deleting the device's calendar database(s) is not an option for me.


Well, that step is indeed optional in that process...but no matter, at least you found a solution that works for you.

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.