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BlackBerry® Desktop Software

Posts: 1
Registered: ‎01-18-2013
My Device: 9300
My Carrier: T-Mobile

Organizer Data Error



I get the following message when trying to sync my bb to my pc.  I have tried uninstalling the desktop software and reinstalling.  


"The Organizer failed to start. The Blackberry Desktop Software could not load your previous organizer data configurations. Reconfigure your organizer settings to synchronize organizer data between your computer and your Blackberry device."


Any suggestions?

Hall of Famer II
Posts: 55,803
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Organizer Data Error

Hi and Welcome to the Community!

I find no KBs on point, so I suggest this thread:

It starts with a process for cleanly starting over (I cannot tell if you've done all that it recommends or not), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.


Also be sure that your Organizer app is compatible with the version of the Desktop Software that you are using:

  • KB12268Synchronization support for BlackBerry Desktop Software for Windows

Good luck!

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