Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Posts: 1
Registered: ‎01-18-2013
My Device: 9300
My Carrier: T-Mobile

Organizer Data Error



I get the following message when trying to sync my bb to my pc.  I have tried uninstalling the desktop software and reinstalling.  


"The Organizer failed to start. The Blackberry Desktop Software could not load your previous organizer data configurations. Reconfigure your organizer settings to synchronize organizer data between your computer and your Blackberry device."


Any suggestions?

Hall of Famer II
Posts: 51,950
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Organizer Data Error

Hi and Welcome to the Community!

I find no KBs on point, so I suggest this thread:

It starts with a process for cleanly starting over (I cannot tell if you've done all that it recommends or not), and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.


Also be sure that your Organizer app is compatible with the version of the Desktop Software that you are using:

  • KB12268Synchronization support for BlackBerry Desktop Software for Windows

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code