02-09-2014 01:01 PM
Hi and Welcome to the Community!
I find no KB in the public database that exactly matches the error you reported...perhaps your search may be more lucky:
Failing anything useful there, I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.