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New Member
gmarra
Posts: 1
Registered: ‎08-11-2010
My Device: 8350i

Picture services failed to load - An unexpected error occurred

[ Edited ]

Just uninstalled Desktop 5.0 and installed Desktop 6.0.

 

Everything else seems to be working fine.  It's just that when I try to access "Media Sync-->Pictures". I get the following message:

 

"Picture services failed to load  - An unexpected error occurred"

 

I especially need to access my pics b/c my media card is out of room.(perhaps itself a clue?)

 

I have a Curve 8350i  from Nextel/Sprint

 

I would happily post the "log" entry, but I don't know how to find it and/or turn logging on.

 

Please help.

 

Gerard Marra

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New Contributor
sgasque
Posts: 2
Registered: ‎08-23-2010
My Device: Bold 9700

Re: Picture services failed to load - An unexpected error occurred

I have the same error with my Bold 9700 AT&T.....

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Trusted Contributor
parlabane
Posts: 162
Registered: ‎04-01-2009
My Device: Not Specified

Re: Picture services failed to load - An unexpected error occurred

Logs can be found here (paste into Windows Explorer):

%appdata%\Research In Motion\BlackBerry Desktop\Logs\Desktop.log

 

You may want to delete the log, reproduce the problem, close the application, then post the log. 

 

That makes sure you only have the more recent information in the log instead of a massive file full of random stuff :smileyhappy:

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New Member
pgustafs
Posts: 1
Registered: ‎09-08-2010
My Device: Blackberry Torch

Re: Picture services failed to load - An unexpected error occurred

same problem. how do i post the log?  cut/paste into this text box failed...too long.

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New Member
anderscm
Posts: 1
Registered: ‎09-09-2010
My Device: 8310

Re: Picture services failed to load - An unexpected error occurred

I get the same error.

 

snippet from error log doesn't seem to indicate any errors...?

 

18:05:32.571|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Media.MediaSyncApplication.<.ctor>b__0
18:05:32.573|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Media.MediaSyncApplication.<.ctor>b__0
18:05:37.102|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Start: Rim.Desktop.Media.MediaSyncApplication.<.ctor>b__1
18:05:37.102|DEBUG|1|Rim.Desktop.Common.CommandBase|0|Finish: Rim.Desktop.Media.MediaSyncApplication.<.ctor>b__1

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New Contributor
sgasque
Posts: 2
Registered: ‎08-23-2010
My Device: Bold 9700

Re: Picture services failed to load - An unexpected error occurred

This is a portion of the Desktop Log.   It is strange because the Blackberry Desktop Software 6.0 works fine on my laptop but not on my desktop computer....

 

 

14:48:30.075|INFO |9|Rim.Desktop.Media|0|TASK: [Load_Picture_Library], STATE: Failed, TRANSITION: none, OPERATION: none, DURATION: 5304
14:48:30.079|ERROR|9|Rim.Desktop.Media|18005|EXCEPTION: Rim.Desktop.Services.Tasks.Exceptions.TaskFailedException -- MESSAGE: Load_Picture_Library -- STACK:    at Rim.Desktop.Services.Tasks.Task.get_Result(){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.GetLibraryResultFromTask(Task task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.LoadLibraryUsingTask(){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.LoadOriginalDataSource(){CRLF}   at Rim.Media.Source.DataSource.LoadDataSource(IDataSourceSnapshot snapshot){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.<>c__DisplayClass12.<GetLoadDataSourceTask>b__e(){CRLF}   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
14:48:30.079|ERROR|9|Rim.Desktop.Media|18005|INNER EXCEPTION: System.IO.IOException -- MESSAGE: The device is not ready.{CRLF} -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.__Error.WinIODriveError(String driveName, Int32 errorCode){CRLF}   at System.IO.DriveInfo.get_VolumeLabel(){CRLF}   at Rim.Media.Source.Pictures.PictureList.GetFriendlyName(IFolderPath path){CRLF}   at Rim.Media.Source.Pictures.PictureList..ctor(IPictureLibrary owner, ILibraryFolder folderPath){CRLF}   at Rim.Media.Source.Pictures.PictureLibrary.GetLibrary(IFolderLibrarySession folderLibrarySessionData, ICancelable task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSourceLoader.LoadLibrary(ICancelable task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0(){CRLF}   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
14:48:30.079|ERROR|9|Rim.Desktop.Media|18005|EXCEPTION: Rim.Desktop.Services.Tasks.Exceptions.TaskFailedException -- MESSAGE: Load_Picture_Library -- STACK:    at Rim.Desktop.Services.Tasks.Task.get_Result(){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.GetLibraryResultFromTask(Task task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.LoadLibraryUsingTask(){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.LoadOriginalDataSource(){CRLF}   at Rim.Media.Source.DataSource.LoadDataSource(IDataSourceSnapshot snapshot){CRLF}   at Rim.Media.Sync.BBMusicSyncAPI.<>c__DisplayClass12.<GetLoadDataSourceTask>b__e(){CRLF}   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
14:48:30.080|ERROR|9|Rim.Desktop.Media|18005|INNER EXCEPTION: System.IO.IOException -- MESSAGE: The device is not ready.{CRLF} -- STACK:    at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath){CRLF}   at System.IO.__Error.WinIODriveError(String driveName, Int32 errorCode){CRLF}   at System.IO.DriveInfo.get_VolumeLabel(){CRLF}   at Rim.Media.Source.Pictures.PictureList.GetFriendlyName(IFolderPath path){CRLF}   at Rim.Media.Source.Pictures.PictureList..ctor(IPictureLibrary owner, ILibraryFolder folderPath){CRLF}   at Rim.Media.Source.Pictures.PictureLibrary.GetLibrary(IFolderLibrarySession folderLibrarySessionData, ICancelable task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSourceLoader.LoadLibrary(ICancelable task){CRLF}   at Rim.Media.Source.Pictures.PictureDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0(){CRLF}   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
14:48:30.080|INFO |9|Rim.Desktop.Media|0|TASK: [API_LOAD_DATASOURCE_PicturesDesktop], STATE: Progressing, TRANSITION: Progressing -> Finishing, OPERATION: Void <GetLoadDataSourceTask>b__e(), ERROR: Rim.Desktop.Services.Tasks.Exceptions.TaskFailedException: Load_Picture_Library ---> System.IO.IOException: The device is not ready.

   at System.IO.__Error.WinIOError(Int32 errorCode, String maybeFullPath)
   at System.IO.__Error.WinIODriveError(String driveName, Int32 errorCode)
   at System.IO.DriveInfo.get_VolumeLabel()
   at Rim.Media.Source.Pictures.PictureList.GetFriendlyName(IFolderPath path)
   at Rim.Media.Source.Pictures.PictureList..ctor(IPictureLibrary owner, ILibraryFolder folderPath)
   at Rim.Media.Source.Pictures.PictureLibrary.GetLibrary(IFolderLibrarySession folderLibrarySessionData, ICancelable task)
   at Rim.Media.Source.Pictures.PictureDataSourceLoader.LoadLibrary(ICancelable task)
   at Rim.Media.Source.Pictures.PictureDataSource.<>c__DisplayClass1.<LoadLibraryUsingTask>b__0()
   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
   --- End of inner exception stack trace ---
   at Rim.Media.Sync.BBMusicSyncAPI.DataSourceFailedToLoad(Exception exception)
   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()
   at Rim.Desktop.Services.Tasks.Task.Run()
   at Rim.Media.Sync.BBMusicSyncAPI.LoadDataSource(MediaSource mediaSource, ICancelable parentTask)
   at Rim.Media.Sync.SyncService.<>c__DisplayClasse.<StartUp>b__a()
   at Rim.Desktop.Services.Tasks.Task.RunOneOperation()

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New Member
zakcoop
Posts: 3
Registered: ‎11-02-2010
My Device: Bold 9700

Re: Picture services failed to load - An unexpected error occurred

Any answer to this issue yet? I'm running into this issue as well, for both Pictures and Videos.

 

Very frustrating since there's no easy way to transfer these media files from my phone to my computer using Blackberry's native desktop software version 6 due to this error.

 

I'll try reinstalling the software, hoping that resolves it in lieu of an active Blackberry support professional on this forum.

 

Wouldn't it be nice if all companies were as good as Apple with support via their forums?

 

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New Member
dolnic
Posts: 1
Registered: ‎01-14-2011
My Device: Not Specified

Re: Picture services failed to load - An unexpected error occurred

to fix this problem simply go to control panel->Uninstall a Program-> blackberry desktop software-> click unistall/change-> then just simply say repair... this helped with my pc so if it doesnt work im stumped

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Contributor
jnieto09
Posts: 14
Registered: ‎12-28-2012
My Device: Torch 9850

Re: Picture services failed to load - An unexpected error occurred

Hello,

 

I am having the same problem with Win8 and BDS version 7.1.0.37. I have done the repair, uninstall, and install again with no luck...

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