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BlackBerry® Desktop Software

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New Member
anilkris
Posts: 1
Registered: ‎06-19-2011
My Device: Blackberry Bold 9700

Please Help!- Unable to install Desktop Software on my pc

Hi

 

I use a Blackberry 9700.

 

I tried installing blackberry desktop manager on my laptop which has Windows XP service pack 2, but the setup software after few steps just shows up a window 'Help' where it shows various switches for installation(just like help) with an OK button. Clik on the OK button, the process stops. I am not sure what is the reason for this behaviour.

 

I tried the latest installation software from blackberry site and also with the CD that accompany the handset. Both same behaviour when I ran the setup program.

 

Please note that I am able to installl desktop manager on another laptop which has Windows Vista installed on it.

Any suggestions?

 

Please note that, my intention is to use the blackberry to connect to internet. I am able to do it for the pc which has Windows Vista on it.(as mentioned above).

 

Thanks

Anil Krisihnan

Anil Krishnan
Adelaide, SA
New Member
hotvltr
Posts: 1
Registered: ‎01-06-2013
My Device: BB 9900

Re: Please Help!- Unable to install Desktop Software on my pc

We have the same problem.The new desktop software only works with windows XP service pack 3...we have service pack 2 ony. I'm also looking how to install or update BB Desktop software using my laptop which has XP SP2 only. 

Hall of Famer II
sdgardne
Posts: 48,770
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Please Help!- Unable to install Desktop Software on my pc


hotvltr wrote:

We have the same problem.The new desktop software only works with windows XP service pack 3...we have service pack 2 ony. I'm also looking how to install or update BB Desktop software using my laptop which has XP SP2 only. 


Hi and Welcome to the Community!

 

As with all things of this nature, no software vendor can forever remain compatible with every historical PC platform...XPSP2 has indeed been dropped from compatibility with the current version of the RIM Desktop Software. Your choices are:

 

  1. Update to XPSP3 (which, if I recall correctly, is completely free)
  2. Fall back to a version of the Desktop Software that is compatible with XPSP2...you can find older versions here:

Sorry, but I no longer recall exactly which versions support which XP levels...you will have to do some experimenting I suspect.

 

Good luck and let us know!


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