06-23-2008 04:06 PM
I just installed PocketMac on a iMac (Intel) running Mac OS X 10.5.3. It does not see the BB via a USB connection.
1) Does PacketMac have to be installed via the user's account. This user has a Portable Home Folder and is a standard user. I installed the PocketMac software via a local administrator's account.
2) Is PocketMac 4 compatible with Mac OS X 10.5.3.
3) If 1 and 2 are not problems, how do I get PocketMac to see the BB?
07-09-2008 09:20 PM
07-15-2008 11:44 AM
You may need to install the "PocketMac Driver update." Instructions are here:
I'm using PocketMac 4.0.20b on 10.5.4 with a Curve 8330 and had to also follow the steps at the bottom to manually remove the old kext/driver/extension files.
07-16-2008 10:10 AM
There is a Rim Knowlesgebase Article that may help:
Rim KB : KB05191 PocketMac does not detect a connected BlackBerry smartphone
PocketMac for BlackBerry smartphones does not detect that a BlackBerry smartphone is connected to a Macintosh computer.
Summary of Causes
This problem could be caused by one of the following issues:
Complete the appropriate resolution below.
The BlackBerry smartphone user is using an older BlackBerry smartphone model that is connected via a serial port and the USB adapter being used is not supported by PocketMac for BlackBerry smartphones.
To connect the BlackBerry smartphone to the Macintosh computer, use the Keyspan® USB High Speed Serial Adapter.
The BlackBerry smartphone was connected during the installation of PocketMac for BlackBerry smartphones.
To verify that the Macintosh computer is detecting the USB cable, follow these steps: