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BlackBerry® Desktop Software

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Contributor
actqb12
Posts: 11
Registered: ‎02-15-2012
My Device: Blackberry Bold 9900 and Playbook.

Re: Preparing Sync Preview freeze

Well I tried both.

Deleting Data didnt seem to work so I had to do a full on Wipe.
I hope it's just a unique case. Luckily Restore function works very well.
Contributor
schatzp
Posts: 13
Registered: ‎08-09-2011
My Device: 9780

Re: Preparing Sync Preview freeze

To actqb .... thanks but did not work for me at all.  In fact it created more work in having to redo some setup items on my phone.

 

I gave up and ended up doing a restore to the phone and all email issues went away ...and my history came back.

 

However, I did notice a few comments indicating it worked.....hopefully for  a longer time.

 

cheers

Contributor
BringBackY2K
Posts: 10
Registered: ‎02-14-2012
My Device: Bold 9790

Re: Preparing Sync Preview freeze

I was lucky and only had to blow away my data.
New Contributor
jhenderlite
Posts: 8
Registered: ‎10-12-2009
My Device: Not Specified

Re: Preparing Sync Preview freeze

How do you just delete data without doing a wipe?

Contributor
actqb12
Posts: 11
Registered: ‎02-15-2012
My Device: Blackberry Bold 9900 and Playbook.

Re: Preparing Sync Preview freeze

There is an option in DM6/7 in a drop down menu, delete data and You can either select all or certain things. But there are so many its often difficult to know which items to remove.
Contributor
BringBackY2K
Posts: 10
Registered: ‎02-14-2012
My Device: Bold 9790

Re: Preparing Sync Preview freeze

I bit the bullet and selected ALL, after being a good Gatesware user and did 2 backups first.
New Contributor
m0xee
Posts: 2
Registered: ‎02-15-2012
My Device: 9360

Re: Preparing Sync Preview freeze

Yes, that worked. Thanks for posting it, Richard. Can't get the wasted time back, tho. I've only had this thing (9360) for a couple of months and there've been bunches of problems. We're on our own out here which is bullsh*t. I'm looking for a new phone.

New Contributor
fc_2800
Posts: 2
Registered: ‎02-15-2012
My Device: 9000

Re: Preparing Sync Preview freeze

Hi,

I just wioed my device (9000).

It still freezes at "preparing snyc preview".

Contributor
actqb12
Posts: 11
Registered: ‎02-15-2012
My Device: Blackberry Bold 9900 and Playbook.

Re: Preparing Sync Preview freeze

You must rollback your DM version unfortunately. from 7 back to 6. You can find one if you look or luckily have the exe file lying around.
Contributor
actqb12
Posts: 11
Registered: ‎02-15-2012
My Device: Blackberry Bold 9900 and Playbook.

Re: Preparing Sync Preview freeze

This is unfortunate for RIM, I feel for them but just how many business people alone are affected by this synching issue...