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BlackBerry® Desktop Software

Posts: 10
Registered: ‎02-14-2012
My Device: Bold 9790

Re: "Preparing Sync Preview" freeze

Sadly I think we need to wait for BB for the fix. Mixing BB updates with Windows (alleged) restores is fraught with risk.
Posts: 14
Registered: ‎09-23-2010
My Device: Torch 9810

Re: Preparing Sync Preview freeze

Ridiculously untested software release from RIM ... seems they are hell-bent to annoy and lose their last fans too ...
New Contributor
Posts: 6
Registered: ‎02-14-2012
My Device: Bold 9930

Re: "Preparing Sync Preview" freeze

Yes, same happened here after I rolled my computer back using system restore. Even though it showed that it was back to the earlier version, I got the same error message "intellisync unknown error reported" when trying to configure to sync.


So I went into Control Panel and uninstalled the Blackberry Desktop Manager program.

Then went to my downloads folder I still had  the executable file for the version I had downloaded earlier, and reinstalled it.


Sync'd fine after that.

New Contributor
Posts: 7
Registered: ‎08-31-2010
My Device: Bold 9930 and Playbook 16Gb

Re: "Preparing Sync Preview" freeze

This was driving me crazy that it seemed to work for some people but not me.  Here is what I did and it seemed to take care of the problems.  I did a complete backup of the phone through DM (backup has been working fine).  Then I deleted all of the content in MS Outlook (Contacts, Calender Items, Tasks, and Memos) and used DM to delete the corresponding data on the phone.  I then restored the data to the phone from the backup I had just created.  After that, I re-synched and everything now is working fine.  I tried by making a change in Outlook and one on the phone and re-synched and everything worked as it should.  It is frustrating we have to sometimes work around these issues.  I wish the delivered product always worked as it should - having been involved in software development for any years, it is extremely difficult to test out every possible combination (of hardware and software).

Posts: 13
Registered: ‎08-09-2011
My Device: 9780

Re: "Preparing Sync Preview" freeze

I tried a system restore as well and needed to do it in Safe Mode, but can no longer configure Organizer Settings or select any of the items to sync. 


Seems I will need a reinstall ...if I can find an older version online.


The saga continues!


Hopefully RIM will recognize they have a problem and issue a new version of Desktop or a fix.





Posts: 16
Registered: ‎04-04-2009
My Device: 9530 Hybrid v3

Re: "Preparing Sync Preview" freeze

Sorry Rim, But so many users whth this problem.

Did you bother testing at all?
New Member
Posts: 1
Registered: ‎09-14-2011
My Device: Curve 3850

Re: Preparing Sync Preview freeze

Just can't believe this new syncing fail is happening ...now with a "new and improved" DM. ?!  TERRIBLE software/hardware interactions.  Time for a new phone and NOT a RIM product.  I've spent no less than a day, with 2 previous sync fail fixes, with the "old" DM5 but made the foolish mistake of thinking that the update might help.


RIM... do you read ANY of your customers' posts?   No wonder your company is tanking.

New Contributor
Posts: 5
Registered: ‎02-14-2012
My Device: Tour 9630

Re: Preparing Sync Preview freeze

To all those who have asked the question, indeed, RIM does monitor this forum.  After spending 3 hours to reverse this lovely fandango they call v 7, I posted a link in this forum to a previous version of BB Desktop to assist you and others like you in getting back into production, after having suffered the same fubar that I did.  The moderator removed the link!  TIme for an iPhone?

New Contributor
Posts: 7
Registered: ‎02-14-2012
My Device: Tour 9630

Re: Preparing Sync Preview freeze

Okay, so here is how I got mine working again:


- Uninstalled version 7 and restarted my computer

- Found version 6 in my Downloads and reinstalled it - unchecking the box to automatically check for upgrades

- Took the battery out of my BlackBerry and reinserting it, causing it to restart

- After computer/BlackBerry reboot, plugged my BlackBerry into my computer and everything synced great


Hopefully this will work for some of you!

New Contributor
Posts: 9
Registered: ‎09-07-2011
My Device: blackberry bold 9900

Re: Preparing Sync Preview freeze

back up and restore are freezing too, 140 contacts I better not lose em due to obviously unproperly tested software :smileysad: