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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎01-30-2014
My Device: Blackberry Curve 9300

Problem syncing: COLTransContact::SaveCurItem: Unable to save item

[ Edited ]

I'm getting this error every time I try to sync:

COLTransContact SaveCurItem: Unable to save item


The phone connects to the desktop software, does sync data analysis but, when trying to do the actual syncing, stops with this error.

I've tried everything: upgraded the phone, upgraded BlackBerry desktop Software, restarted the phone (removing the battery). Nothing worked.
PC OS is Windows 7 sp1 64 bit with Office 2013

BlackBerry Desktop version is

Phone OS is 6.0 2949

I need help urgently

Hall of Famer II
Posts: 48,816
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Problem syncing: COLTransContact::SaveCurItem: Unable to save item

Hi and Welcome to the Community!

I don't find any KBs directly on point, so I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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