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BlackBerry® Desktop Software

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New Contributor
AndyF
Posts: 5
Registered: ‎10-17-2012
My Device: Blackberry Bold 9900

Problems Downloading Desktop for Windows 7

I am running Windows 7 64bit but cannot download the Blackberry desktop, everytime I try the download starts then I get this message - "This installation package could not be opened. Varify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid windows installer package."

 

Does anyone have any ideas what I can do to download it?

 

Thanks

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Problems Downloading Desktop for Windows 7

Hey AndyF,

Welcome to the BlackBerry® Support Community Forums.

 

This may be an issue with the MSI install file, try completing the following steps:

 

  1. Delete the BlackBerry® Desktop Software installation file.
  2. Empty the Recycle Bin on the computer.
  3. Clear the cache for your browser. For instructions, consult your browser documentation or help file.
  4. Download and install the latest version of the BlackBerry Desktop Manager from your carrier's website and attempt the installation process.

     

     

 

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

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New Contributor
AndyF
Posts: 5
Registered: ‎10-17-2012
My Device: Blackberry Bold 9900

Re: Problems Downloading Desktop for Windows 7

Hello, thanks for your reply.

 

I have tried what you suggested but I still get the same error message, I dont understand why it will not load onto my computer, I have downloaded numerous programmes in the past, but never Blackberry ones.

 

Do you have any other suggestions?

 

Thanks

 

Andy

Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Problems Downloading Desktop for Windows 7

[ Edited ]

Hey,

 

When you are downloading the BlackBerry Desktop Softwarre are you running the file of saving it to the computer?

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
AndyF
Posts: 5
Registered: ‎10-17-2012
My Device: Blackberry Bold 9900

Re: Problems Downloading Desktop for Windows 7

I have tried both saving to desktop and just running but get same message?
Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Problems Downloading Desktop for Windows 7

Hey,

 

When you save the downloaded file to the PC what is the full error message you receive when you run the MSI file?

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
AndyF
Posts: 5
Registered: ‎10-17-2012
My Device: Blackberry Bold 9900

Re: Problems Downloading Desktop for Windows 7

The message is what I typed in first message above about varifying package etc
Retired
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Problems Downloading Desktop for Windows 7

Please try renaming the BlackBerry Desktop software installation file to a .zip extension from an .exe extension, 

Extract the contents of the renamed installation file and Execute the BlackBerryDesktopSoftware.msi file.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
AndyF
Posts: 5
Registered: ‎10-17-2012
My Device: Blackberry Bold 9900

Re: Problems Downloading Desktop for Windows 7

Hello.
I have done above but still get same error message
Developer
waelgasar
Posts: 76
Registered: ‎07-23-2012
My Device: bold 9700

Re: Problems Downloading Desktop for Windows 7

I have your exact same issue but on my laptop.. I hope I can get the solution.

wg