Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

New Contributor
Posts: 2
Registered: ‎10-23-2013
My Device: 8110
My Carrier: Vodafone UK

Problems connecting to desktop software

Your carrier: Vodafone UK


Model info and OS version: 8110 v4.5.0.180


File free before battery remove/replace: 12595211


Did a battery pull fix your issue?  No


Apps installed and their version if possible: Facebook, MapMyRun


BT device model/version: None connected






Windows 7 64 bit, current fixpack


Blackberry Desktop

Windows recognises the device.  Drivers are up to date and I have chnaged USB power management settings as outlined in the knowledgebase, disabled selective suspend plus set software to run as an administrator.  I have tried different USB cables and all three ports


After lots of tries (including starting with the battery out) I have managed to connect once today (not sure how), and it took almost an hour to transfer 2 35MB files to the newly encrypted media card - painful.  After that it didn't want to play any more! 


When I connect now I am prompted for a password, and either a backup is attempted, which I can't cancel, or it sits in the "connecting" forever. 


Any clues?

Hall of Famer II
Posts: 54,935
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Problems connecting to desktop software

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? click here and also here. Please click here for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button.