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New Contributor
Posts: 8
Registered: ‎06-11-2012
My Device: Curve 9330
My Carrier: Verizon

Problems syncing my Curve 9330 after upgrade to new BB Desktop Software

Never had problems syncing my BB Curve until I downloaded the latest update for the Desktop Software; now receiving Synchronization Error message saying : MAPI Logon failed.  Please run Outlook with the profile "Outlook" and try again.

 

I was able to synch before with no problems; did not need to update anything in my Outlook so I'm thinking I got a bad update version? I was advised when I opened my BB desktop that an update was available to download so I did not regret this as I cannot get anything to synch..Please advise.Thanks!

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problems syncing my Curve 9330 after upgrade to new BB Desktop Software

Hi and Welcome to the Community!

 

I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.

Further, it has also been reported that when your user profile on windows (type 'echo %userprofile%' in the command prompt) contains spaces, then the installer will not work. In order to solve this issue, log out of your Windows account and log back in using the local Administrator account (or any other account name without spaces) and install the desktop (for all users).

1) Remove any/all device OS update package(s) from your PC (add/remove programs)

2) Cleanly uninstall the RIM Desktop Software:

 

  • KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
  • Some have reported the manual search and removal of RIM, BB, and Puma registry keys to be helpful...do not attempt this if you are at all unsure as editing your registry wrongly can render your entire PC useless.
  • Others have reported the use of a registry cleansing tool to also be helpful
  • Still others have reported the use of your original PIM (e.g., Outlook, NOTES, etc.) installation CD, running the "repair" process, to be helpful in some situations


3) Get a fresh download of the RIM Desktop Software:


4) Download (to your PC) a fresh copy of your device OS package from your carrier:


5) Install the Desktop Software to your PC

6) Install (also to your PC), the device OS package

7) Start the organizer configuration over:

  • KB03315 How to synchronize organizer data (calendar, task list, memo list, and contact list) using the BlackBerry Desktop Software


Hopefully that will get things going again.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 2
Registered: ‎06-11-2012
My Device: BB 8520 Curve
My Carrier: T-Mobile

Re: Problems syncing my Curve 9330 after upgrade to new BB Desktop Software

My Curve 8520 has the same sync error after installing Desktop 7.  I found that if I brought Outlook down prior to running the sync, I didn't have the problem.  At that point it ran fine and I prefer it to the prior version.  I read on a Blackberry Support site that a MAPI synchronization support problem, in the software, has been identified and they are waiting for an update to the program..

 

 

New Contributor
Posts: 8
Registered: ‎06-11-2012
My Device: Curve 9330
My Carrier: Verizon

Re: Problems syncing my Curve 9330 after upgrade to new BB Desktop Software

Thanks!  I removed the Blackberry 7 desktop software and re-installed it per the first response but still receiving the error message; I am hoping that BB will send out a patch repair for this...

New Contributor
Posts: 8
Registered: ‎06-11-2012
My Device: Curve 9330
My Carrier: Verizon

Re: Problems syncing my Curve 9330 after upgrade to new BB Desktop Software

thanks for the quick response; unforturnately after completing all steps I'm still having the same error but hoping that BB will identify this problem and send out a patch...

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problems syncing my Curve 9330 after upgrade to new BB Desktop Software

Good news (maybe)!! I just stumbled across this KB:

  • KB31838 Error "Mapi Logon Failed" when attempting to sync with BlackBerry Desktop Software

Hopefully it contains something useful!

 

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎06-11-2012
My Device: Curve 9330
My Carrier: Verizon

Re: Problems syncing my Curve 9330 after upgrade to new BB Desktop Software

Thanks for this info; I bookmarked it and it seems like BB is aware of the problem...

 

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problems syncing my Curve 9330 after upgrade to new BB Desktop Software

What about the workarounds in the KB? There are two listed...does either apply to your situation perhaps?



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
Posts: 8
Registered: ‎06-11-2012
My Device: Curve 9330
My Carrier: Verizon

Re: Problems syncing my Curve 9330 after upgrade to new BB Desktop Software

instead of using the the work arounds I would rather wait for BB to issue a patch to fix this problem.....

Hall of Famer II
Posts: 52,389
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Problems syncing my Curve 9330 after upgrade to new BB Desktop Software

Well, there's no telling how long that'll be...but if it's not a showstopper for you, then all is well!



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code