Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
New Contributor
Posts: 7
Registered: ‎02-11-2010
My Device: Bold 9700
My Carrier: Rogers

Recovering a possibly corrupted .bbb file

Hi All,

 

Hopefully someone can assist me with this problem.

 

I'm using DM 7.0.0.59 and created a backup of my BB9700 with OS 6 2921. When I tried to restore from backup, it is saying that "The selected backup file might be corrupted". Is there a way of recovering or fixing this issue?

 

Thansk.

 

Regular Contributor
Posts: 72
Registered: ‎02-16-2012
My Device: BlackBerry Curve
My Carrier: Vodafone

Re: Recovering a possibly corrupted .bbb file

Can you tell us more about what happened during the process of updating? Did you get any errors? There are 3rd party apps out there that can still read corrupted BBB backups, but it might encounter difficulty at some point due to the fact that the backup is corrupted. Try using the free version of Blackberry Backup Extractor and see if the software  can read your backup, it should be possible and you should be able to extract your data inside.  

New Contributor
Posts: 7
Registered: ‎02-11-2010
My Device: Bold 9700
My Carrier: Rogers

Re: Recovering a possibly corrupted .bbb file

THere was no erro encountered during the OS update and backup process using DM. Its just says that corrupted message when I tried to restore it. Also it does'nt give me the option to select specific files, it's dimmed out.

 

I will give the Blackberry Backup Extractor a try.

 

Thanks.