Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
New Member
black9000
Posts: 1
Registered: ‎04-29-2012
My Device: blackberry bold 9000

Reload software 513 on blackberry bold 9000!

My BB is stuck on reload software 513 white screen, I tried blackberry desktop manager but it's not detecting my BB its saying unable to connect to device because it is rebooting  or dead battery, i've charged the battery for two days straight!

 

Thanks for any help!

Cassandra

Please use plain text.
Retired
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Reload software 513 on blackberry bold 9000!

Hi black9000,

 

Welcome to the Support Community!

If the BlackBerry® Desktop Software is unable to connect with your BlackBerry® Bold™ 9000 smartphone, I would advise trying to force a detection by starting a BlackBerry® Device Software reload without your battery inserted. For further steps, please see the following KB articles:
For Windows® : "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/IAfXWd
For Mac: "Unable to application load a BlackBerry smartphone showing JVM 507 or JVM 513 using BlackBerry Desktop Software" http://bbry.lv/J0V8BH

Please note that this process will remove all data from your BlackBerry® Bold™ 9000 smartphone.
Since it is not detected by your computer, you will not be able to backup your data first. If you have a previously taken backup file, you can restore your data from that backup.

 

Hope this helps.


-FS


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!



Please use plain text.