04-29-2012 09:31 PM
My BB is stuck on reload software 513 white screen, I tried blackberry desktop manager but it's not detecting my BB its saying unable to connect to device because it is rebooting or dead battery, i've charged the battery for two days straight!
Thanks for any help!
05-04-2012 09:39 AM
Welcome to the Support Community!
If the BlackBerry® Desktop Software is unable to connect with your BlackBerry® Bold™ 9000 smartphone, I would advise trying to force a detection by starting a BlackBerry® Device Software reload without your battery inserted. For further steps, please see the following KB articles:
For Windows® : "How to force the detection of the BlackBerry smartphone using Application Loader" http://bbry.lv/IAfXWd
For Mac: "Unable to application load a BlackBerry smartphone showing JVM 507 or JVM 513 using BlackBerry Desktop Software" http://bbry.lv/J0V8BH
Please note that this process will remove all data from your BlackBerry® Bold™ 9000 smartphone.
Since it is not detected by your computer, you will not be able to backup your data first. If you have a previously taken backup file, you can restore your data from that backup.
Hope this helps.
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