11-23-2011 09:57 AM
I am trying to restore my contacts from a previous back up of a different phone, located the file, clicked it but it is dimmed. There are 561 contacts there but there must be a trick to restore them. Please help
12-06-2011 11:57 AM
Welcome to the forums.
Before you connect your device to the BlackBerry Desktop Software do this on your device. Go to Options - Device - Advanced System Settings - Service Books. Check to see if you have a Desktop Sync service book, if you have this one listed delete it and then try to restore your contact database.