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BlackBerry® Desktop Software

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New Member
tnspalmer
Posts: 1
Registered: ‎11-23-2011
My Device: Bold 9930

Restoring contacts

I am trying to restore my contacts from a previous back up of a different phone,  located the file,  clicked it but it is dimmed.  There are 561 contacts there but there must be a trick to restore them.  Please help

Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Restoring contacts

Hey tnspalmer,

 

Welcome to the forums. 

 

Before you connect your device to the BlackBerry Desktop Software do this on your device.  Go to Options - Device - Advanced System Settings - Service Books. Check to see if you have a Desktop Sync service book, if you have this one listed delete it and then try to restore your contact database. 

-SR

 

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