Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎11-23-2011
My Device: Bold 9930

Restoring contacts

I am trying to restore my contacts from a previous back up of a different phone,  located the file,  clicked it but it is dimmed.  There are 561 contacts there but there must be a trick to restore them.  Please help

Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Restoring contacts

Hey tnspalmer,


Welcome to the forums. 


Before you connect your device to the BlackBerry Desktop Software do this on your device.  Go to Options - Device - Advanced System Settings - Service Books. Check to see if you have a Desktop Sync service book, if you have this one listed delete it and then try to restore your contact database. 



Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!