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BlackBerry® Desktop Software

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Mobz
Posts: 1
Registered: ‎02-23-2012
My Device: Curve 8250

Script error when launching desktop manager

Gooday

 

I have a laptop running windows 7 and i installed the desktop software version 5.0 that came with my phone. i have been able to use it all this while.However it started giving me a script error and will not open as these things keep popping. unfortunately cannot paste the screen dump, but the error shows as followe:

 

An Error has occured in the script on this page

 

Line: 180

Char: 167

Error: Object doesnt support property or method 'addeventlistner

code: 0

URL: res://c\program files (x86)\ blackberry\product_common.dll/ext.all.js

 

Do you want to continue running scrips on this page

 

Cant open the desktop manager to do anything even backup my phone

 

 

Please use plain text.
BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Script error when launching desktop manager

Hey Mobz,

Welcome to the BlackBerry Support Community Forums.

 

I would suggest removing the current version of the BlackBerry® Desktop Software you have install and download and install the latest version of the BlackBerry® Desktop Software found here: http://bbry.lv/ds97JW .

 

Thanks.

-HB

 

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Please use plain text.