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BlackBerry® Desktop Software

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New Member
Posts: 1
Registered: ‎02-23-2012
My Device: Curve 8250
My Carrier: Mtn

Script error when launching desktop manager

Gooday

 

I have a laptop running windows 7 and i installed the desktop software version 5.0 that came with my phone. i have been able to use it all this while.However it started giving me a script error and will not open as these things keep popping. unfortunately cannot paste the screen dump, but the error shows as followe:

 

An Error has occured in the script on this page

 

Line: 180

Char: 167

Error: Object doesnt support property or method 'addeventlistner

code: 0

URL: res://c\program files (x86)\ blackberry\product_common.dll/ext.all.js

 

Do you want to continue running scrips on this page

 

Cant open the desktop manager to do anything even backup my phone

 

 

Retired
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Script error when launching desktop manager

Hey Mobz,

Welcome to the BlackBerry Support Community Forums.

 

I would suggest removing the current version of the BlackBerry® Desktop Software you have install and download and install the latest version of the BlackBerry® Desktop Software found here: http://bbry.lv/ds97JW .

 

Thanks.

-HB

 

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