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Contributor
focusfactor
Posts: 12
Registered: ‎09-13-2009
My Device: Bold 9700
My Carrier: Bell Mobility

Snow Leopard and BlackBerry - recently unable to detect device

I installed Snow Leopard last week.  Immediately after it installed, I was able to use PocketMac to sync my BlackBerry 7130e and my Mac.

 

I later installed update 10.6.1 and shortly after, I realized that it wasn't syncing anymore, and the plug symbol that indicates the BlackBerry is plugged in was no longer present.  However, the BlackBerry would charge using the USB/AC adapter, so I know it's not a faulty cord.

 

I did a restore back to when I was running 10.6 and it didn't make a difference, so I restored it again to 10.6.1 and I can't yet get it to sync.

 

I checked the System Profiler and this is what I got:

 

  Product ID: 0x0001

  Vendor ID: 0x0fca

  Version: 1.04

  Speed: Up to 12 Mb/sec

  Manufacturer: Research In Motion

  Location ID: 0x1a200000

  Current Available (mA): 500

  Current Required (mA): Unknown (Device has not been configured)

 

Any ideas on what might help?

 

David. 

Contributor
focusfactor
Posts: 12
Registered: ‎09-13-2009
My Device: Bold 9700
My Carrier: Bell Mobility

Re: Snow Leopard and BlackBerry - recently unable to sync with Pocketmac

I found a partial solution in another thread - downloading the drivers for pocketmac and deleting the .kext files for BlackBerry.

 

I can now get the "plugged in" symbol so I know it's connected, but still no syncing.

 

System Profiler shows:

 

USB Bus:

 

  Host Controller Location: Built-in USB

  Host Controller Driver: AppleUSBUHCI

  PCI Device ID: 0x2830 

  PCI Revision ID: 0x0003 

  PCI Vendor ID: 0x8086 

  Bus Number: 0x1d 

 

Vendor-Specific Device:

 

  Product ID: 0x0001

  Vendor ID: 0x0fca

  Version: 1.04

  Speed: Up to 12 Mb/sec

  Manufacturer: Research In Motion

  Location ID: 0x1d100000

  Current Available (mA): 500

               Current Required (mA): 500 

New Contributor
Seksan
Posts: 2
Registered: ‎07-04-2010
My Device: Bold 9700

Re: Snow Leopard and BlackBerry - recently unable to sync with Pocketmac

Hi,

 

Your Snow Leopard may startup in 64-bit mode which the Blackberry Desktop Manager (DM) software will not work (including the USB driver which RIM wrote in 32-bit mode compatible only). The solution is very easy, just reboot the Snow Leopard in the 32-bit mode. To force the Snow Leopard start in 32-bit mode.... you just press and hold the numeric keys "3" and "2" during power-on for about 10 seconds.

 

if Snow Leopard started in 32-bit mode properly, your BlackBerry Desktop Manager will recognize your BB phone.

 

Hope this help,

Seksan

Contributor
focusfactor
Posts: 12
Registered: ‎09-13-2009
My Device: Bold 9700
My Carrier: Bell Mobility

Re: Snow Leopard and BlackBerry - recently unable to sync with Pocketmac

Thanks. I'm back to using the BBDM which seems to work better now.