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BlackBerry® Desktop Software

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carasgaladon
Posts: 2
Registered: ‎02-17-2012
My Device: torch

Software Froze on update

I tried to update my torch, and the update device software is frozen at connecting to device. My phone is working but all my information has been cleared since I cant get it to the restore part of the update. What can I do to get my stuff back? or fix the update? 

Guru I
John_Clark
Posts: 16,165
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Software Froze on update

Is this an update you're doing via the PC? If so, you can manually restore the backup file it created by using BlackBerry Desktop Software.
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