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BlackBerry® Desktop Software

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Posts: 1
Registered: ‎11-28-2013
My Device: Curve 9320
My Carrier: Wind

Software Manager not syncing with Outlook

Recently my BB Software Manager stopped working and I was unable to sync to Outlook.

 

It took me a week to find the solution. I got this from Blackberry's website after much digging. You must uninstall Blackberry Software Manager program including the settings (see instructions below), restart, reload the latest version, restart computer and then open the program and redo your settings. That got mine working again. Phew!

 

Complete the tasks in the order listed to do the following:

  • Remove all information related to the previous version of BlackBerry Desktop Software
  • Prepare the computer for a new installation of BlackBerry Desktop Software

Task 1: Uninstall BlackBerry Desktop Software or BlackBerry Link

For Windows 98, ME, 2000, and XP

  1. Close the BlackBerry Desktop Software, if it is running.
  2. Select Start > Control Panel > Add or Remove Programs.
  3. Select BlackBerry Desktop Software and select Change/Remove.
  4. On the InstallShield Wizard window, select the Remove option and click Next.
  5. On the Uninstall Options window, select the Remove all user settings for BlackBerry Desktop Software check box.
  6. On the Confirm Uninstall window, select OK.
  7. On the InstallShield Wizard window, select Finish.

For Windows Vista and Windows 7

  1. Close the BlackBerry Desktop Software, if it is running.
  2. Select Start > Control Panel > Programs and Features.
  3. Select Uninstall a program.
  4. Select BlackBerry Desktop Software or BlackBerry Link and select Change/Remove.
  5. On the InstallShield Wizard window, select the Remove option and select Next.
  6. On the Uninstall Options window, select the Remove all user settings for BlackBerry Desktop Software check box.
  7. On the Confirm Uninstall window, select OK.
  8. On the InstallShield Wizard window, select Finish.

Task 2: Restart the computer

When the computer completes the restart process proceed with re-installation of the BlackBerry Desktop Software.

Note: While uninstalling BlackBerry Desktop Software if an error encounters or if the uninstall option is not available under Add or Remove Programs or Program and Features. Download a fresh copy of BlackBerry Desktop Software and double click to run it, since the Desktop Software is already installed on the same computer the option of Repair and Remove will be available at this point.