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BlackBerry® Desktop Software

Posts: 26
Registered: ‎07-28-2012
My Device: Bold
My Carrier: Vodophone

Software download failure - DLL missing


I have tried to upgrade my Desktop software version 5.0 version 1682 by downloading the 7.1 or earlier software. During the process I get an error message 1723 indicating there is a missing DLL file. How can I solve this problem.

Thanking you in advance.


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Posts: 55,826
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Software download failure - DLL missing

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having. Note further that, from your post, I cannot tell from where you obtained the download...the links in that thread are official.

Good luck!

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