Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
Highlighted
Contributor
Posts: 26
Registered: ‎07-28-2012
My Device: Bold
My Carrier: Vodophone

Software download failure - DLL missing

Colleagues,

I have tried to upgrade my Desktop software version 5.0 version 1682 by downloading the 7.1 or earlier software. During the process I get an error message 1723 indicating there is a missing DLL file. How can I solve this problem.

Thanking you in advance.

Bob

Hall of Famer II
Posts: 55,826
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (10.3.2.2813), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Software download failure - DLL missing

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having. Note further that, from your post, I cannot tell from where you obtained the download...the links in that thread are official.

Good luck!


Get your 15% discount at ShopBlackBerry.com! Click Here for details.

Occam's Razor nearly always applies when troubleshooting technology issues!

New to the Community? Click here and also here for helpful guidance. Also please click here for additional helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. If anyone has been helpful to you, please show your appreciation by clicking the button. Need a reference to BB10 OS/SR versions? Click here. Need a specific BB10 AutoLoader? Send me a private message.