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Bluboi1984
Posts: 1
Registered: ‎07-29-2012
My Device: Blackberry 9300

Software update fails to load

I have tried 3 times to download the new software update, it takes forever, then as it finishes off, it freezes. i left it for 3hours and it wouldnt change. what do i do to load the software?

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Software update fails to load

Hi and Welcome to the Community!

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


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