07-29-2012 08:02 AM
I have tried 3 times to download the new software update, it takes forever, then as it finishes off, it freezes. i left it for 3hours and it wouldnt change. what do i do to load the software?
07-29-2012 11:39 AM
Hi and Welcome to the Community!
I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.