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BlackBerry® Desktop Software

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Posts: 1
Registered: ‎03-17-2013
My Device: Bold 9790
My Carrier: 27823372499

Sync error

Please help!! Getting the message below when syncing:

 

 

 CBBTransChangeLog::EnsureDbIsOpen - Failed to open change log DB. Error: 2. File: "C:\Users\Angelique\AppData\Local\Research In Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Translators\RimBB\Contract{238C51DD954D43AAB1C9C6D59AB29289}.adt"
11:49:06.093 Error Information: 12066 (00002f22) (KnownErrorWithHardcodedText), Description: CRADSDatabase ERROR: (C:\Users\Angelique\AppData\Local\Research In Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Translators\RimBB\Contract{238C51DD954D43AAB1C9C6D59AB29289}.adt) is not open, File: .\DatabaseADS.cpp, Line: 1855

Retired
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Sync error

Hello angeliquelr and welcome to the BlackBerry Support Community Forums.

 

What is your Desktop Software version? 

 

Are you syncing with Microsoft Outlook? If so, what's the version? 

 

Where about in the sync process does this error occur - Contacts? Calendar?        

 

Thanks!                     

 

-HMthePirate

 

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