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New Contributor
Posts: 2
Registered: ‎07-18-2012
My Device: 8530
My Carrier: Bell

Sync my 8530 BB tel

Hi,

 

I have an error when I sync my phone calendar to outlook 2010 professional

 The message said after 1534 records : error at line 140 send the journal error.cpp to tech support...

 

How can i ship this file i did not find it on my laptop ?

 

Everthing else sync correctly

 

Version of desktop is 5.0 pack 1638

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Sync my 8530 BB tel

Hi and Welcome to the Community!

Here are two KBs that discuss that error:

  • KB32032Reoccurring appointments of a specific pattern cause the sync to fail with an error message in BlackBerry Desktop Software
  • KB32192 Contacts with no modified date cause the sync to fail with an error message in BlackBerry Desktop Software

Hopefully they contain something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 2
Registered: ‎07-18-2012
My Device: 8530
My Carrier: Bell

Re: Sync my 8530 BB tel

I try everything you suggested, but doesn't work.

 

I try to uninstall and re-install the desktop app, but still the same f... problem :smileysad:

 

Any other suggestions ?

 

Thanks

Hall of Famer II
Posts: 50,922
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Sync my 8530 BB tel

I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code