10-23-2013 04:35 AM
I upgraded from 6 to 7,1 on Blackberry Desktop Software and now get the following error when trying to USB sync. I use homail account through outlook connector.
"Unable to access local folders. If your Outlook profile uses Hotmail connector, you must create a local data store (PST) and set it as the default delivery location for the profile."
I have had no problems syncing until I upgraded to version 7.1. Is there a fix for this or how do I reinstal version 6.
Thanks in advance
10-26-2013 03:32 PM
Hi and Welcome to the Community!
Here is a KB that discusses that error:
Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.
As an alternative, I suggest this thread:
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck and let us know!
10-29-2014 05:00 PM
I have the same problem, can you tell me how you fix it. I have been trying to re download the blackberry desktop software version 6 and I can't find it anywhere. I have also spend about a week trying to fix this, I tried contacting microsoft and all they want is money to help fix the problem and I can't even find a way to speak with someone from Blackberry.
My blackberry curve 9300 has software version 6 and unfortunately when I connected my phone to my desktop, it downloaded the new version 7.1 desktop software and now I can't sync my phone and computer unless I create a new PST local data file to continue.
I am getting very frustrated and have asked for help from the community and nobody seems to be able to help me out. I truly hope that you can assist me in some way.