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BlackBerry® Desktop Software

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Posts: 12
Registered: ‎01-12-2010
My Device: Curve 8830
My Carrier: telefonica

Sync with new Desktop software

I just downloaded the new Desktop software (v7.0 ??) and now i can´t sync with my device (Torch9800), after reading all data, the message freezes in  "preparing sync preview".

 

Is there anything i can do?

 

Thanks

 

Posts: 90,082
Likes: 23,881
Solutions: 6,152
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Sync with new Desktop software

It's a known issue, RIM is aware and investigating it, they have said.

 

Meanwhile if you choose, you can downgrade back to the version 6.1 software.

--From your PC > Control Panel > Add/Remove Programs, remove your current BlackBerry Desktop Software.
--Reboot your PC (Start > Turn off , etc)
--Upon startup, download this file: "610_b034_multilanguage"
from this link: http://www.blackberryforums.com/rim-software/253387-archived-rim-desktop-software.html#post1744114
--Install that file by double-clicking on it and following the prompts to complete the installation.




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