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BlackBerry® Desktop Software

Posts: 1
Registered: ‎08-29-2012
My Device: 8310
My Carrier: Ufone


I am trying to Sync my 8310 to my Outlook via "Blackberry Desktop Software"

but its giving me this Error... Smiley Sad


Error in generating default mapping


Help me Please...!

Hall of Famer II
Posts: 53,079
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Sync

Hi and Welcome to the Community!

I find no articles with that exact error message, so I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
Posts: 1
Registered: a week ago
My Device: BlackBerry Q10
My Carrier: T-Mobile

Re: Sync

I'm getting the same error message. It's sporadic, and it just started about a month ago for me. Have you figured it out, yet?