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HelenSimpson
Posts: 10
Registered: ‎09-29-2011
My Device: Curve 9300

Synchronising contacts from Outlook

My Curve 9320 won't synchronise contacts from Outlook.  It is configured to do so (one way, computer to device) and says it is doing it - I get a list of conflicts and choose my computer to override my phone, but then it does not actually make any changes.  Anyone help please?

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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Synchronising contacts from Outlook

Hi HelenSimpson,

 

I would recommend first backing up all of your data, then clearing the Address Book database on your BlackBerry 9300 smartphone, and then trying the one way synchronization again. This KB article should help you clear your Address Book database. "How to clear the user content databases from the BlackBerry smartphone"  http://bbry.lv/JtQKcw This will remove all current entries from the BlackBerry Curve 9300 smartphone Address Book. Once you have cleared the database, before you try to restore any information from the backup file, can you please try to synchronize again to see if that resolves the issue for you?

 

Let me know if this helps.


-FS


 


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