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BlackBerry® Desktop Software

Posts: 1
Registered: ‎02-02-2014
My Device: 9800 Torch
My Carrier: Vodafone

Synchronising my Torch

I recently had two unsuccessful attempts to update, as the Vodafone salesman described it, from my 9800 Torch to other phones, a Z 10 and a Windows 8 phone. Neither filled the simplicity and familiarity of the Torch.

However, I now find my Torch will not synchronise with the Desktop Software which has worked quickly and reliably for years. It appears to run through the Outlook address book file and then hit a SYNCHRONISATION ERROR message. This tells me that "a program error occured at line 131 in .\Error.cpp. Please report this error by sending a log to technical support"

Is someone able to give advice on putting this right, please?


Hall of Famer II
Posts: 55,737
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Synchronising my Torch

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • Article ID: KB32032 Recurring appointments of a specific pattern cause the sync to fail with an error message in BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!

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