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BlackBerry® Desktop Software

New Contributor
Posts: 2
Registered: ‎08-09-2012
My Device: Blackberry Torch 9810
My Carrier: AT&T

Synchronization ERROR --- urgent!

Everything was working great until I downloaded the newest version and now I keep getting SYNCRONIZATION ERROR:  The following event could not be synced:  Remove the event and sync again.

I removed the event on both my device, blackberry torch 9810, and OUTLOOK.  I rebooted everything and still it reads as above.  The event doesn't occur anywhere, but it will not sync past this.  Please help!!

All Replies
Hall of Famer II
Posts: 53,976
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Synchronization ERROR --- urgent!

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32001 BlackBerry Desktop Software displays message to remove an event and sync again.

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.


Further, there is also this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed (many with these errors are falling back to the 6.x Desktop Software levels). Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck and let us know!

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