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Trusted Contributor
augusts
Posts: 165
Registered: ‎06-03-2013
My Device: 9900

Re: Synchronization error - Redemption is not installed

Desktop software i have the most recent i think: 7.1 bundle 2061?

and phone 7.1.0 bundle 2061

 

something wrong with these?

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Synchronization error - Redemption is not installed


augusts wrote:

Desktop software i have the most recent i think: 7.1 bundle 2061?

and phone 7.1.0 bundle 2061

 

something wrong with these?


I don't know. Which release was it that resolved it for the user above?




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Trusted Contributor
augusts
Posts: 165
Registered: ‎06-03-2013
My Device: 9900

Re: Synchronization error - Redemption is not installed

older one:

I have updated to Desktop software level 7.1.0.32 released Jul 11, 2012
Have update to phone software level 7.1 Bundle 1997
Trusted Contributor
augusts
Posts: 165
Registered: ‎06-03-2013
My Device: 9900

Re: Synchronization error - Redemption is not installed

it something to do with q10 now, i found online someone else had the same problem. after uninstalling the new bb link it simply screws up the bb desktop software. bb is getting so annoying in the last months. :smileysad: 

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Synchronization error - Redemption is not installed

Have you uninstalled Link?




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Trusted Contributor
augusts
Posts: 165
Registered: ‎06-03-2013
My Device: 9900

Re: Synchronization error - Redemption is not installed

of course

Trusted Contributor
augusts
Posts: 165
Registered: ‎06-03-2013
My Device: 9900

Re: Synchronization error - Redemption is not installed

anyone? this is real problem and no solution?! just blablabla ar usually?

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Synchronization error - Redemption is not installed

, please be patient, I have been taking time to research a resolution for you.

 

It is normal to bump a thread with no response after 24 hours, please don't after only a couple hours has passed.

 

Thanks!




1. If any post helps you please click the Like Button below the post(s) that helped you.
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Trusted Contributor
augusts
Posts: 165
Registered: ‎06-03-2013
My Device: 9900

Re: Synchronization error - Redemption is not installed

JSanders: anything? anyone?

JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Synchronization error - Redemption is not installed

I've read of a few other users having this issue. A couple of those stated it just started working after some time, a couple weeks of trying.

 

I'd reboot both device and PC. Try again.

 

Or if you must proceed... read this:

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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