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BlackBerry® Desktop Software

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New Contributor
UK_Dragon
Posts: 4
Registered: ‎06-19-2013
My Device: Blackberry Bold 9790

Synchronization nightmare

I have a bold 9790 and am running Windows 8 on my PC.

The phone had been synching perfectly - until about a week ago.

When I synch, I normally get a messaage that the desktop software wants to add or amend details to 80 or 100 past appointments.

Once it has finished, it will start again, and again - and again.

When I try and synch my pictures (which I need to do on a daily basis) I get a message that the desktop software cant connect with the BB. After 4 or 5 tries, it then opens the pictures folder - but as I try and import them I get a message that the import failed. If I keep tryinmg, I normally manage to import them.

I have uninstalled the desktop software and re-installed it, but still have the same issue.

Anyone got any ideas?

Rob

Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: Synchronization nightmare

Hey UK_Dragon,

Welcome to the BlackBerry Support Community Forums.

 

I would suggest resetting the synchronization settings and then re-setup the synchronization and test.  Go into Organizer and click on Reset Settings at the bottom.

 

Let me know if the issue still persists.

 

Cheers.


-ViciousFerret


 


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New Contributor
UK_Dragon
Posts: 4
Registered: ‎06-19-2013
My Device: Blackberry Bold 9790

Re: Synchronization nightmare

I tried as you said and initially thought that you hasd solved the problem.

Unfortunately that is not the case and it is behaving in the same way.

New Contributor
UK_Dragon
Posts: 4
Registered: ‎06-19-2013
My Device: Blackberry Bold 9790

Re: Synchronization nightmare

Hi -ViciousFerret

The desktop software is set up that my PC overwrites everything on the BB.

When synching, the BB decided that it wanted to delete all diary entries from March to August.

I reset the BB to factory settings and set it back up as necessary.

The first time it synched perfectly and I thought that I had solved the issue. The calender setting was to synch all settings.

Not so. It is again trying to delete the 548 diary entries between March and August - so now I am unable to synch at all as I dont want to lose past entries.

I tried changing the setting to synch only future events and that ended up deleting a load of entries from the BB.

I then set it back to synch all entries and it synched properly - and then allowed me to synch all of the photos, and now it isnt trying to synch every 30 seconds.

It just seems that 'the fix' is short lived.

Rob