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New Contributor
EkoRatrianto
Posts: 2
Registered: ‎04-11-2013
My Device: SAMSUNG GRAND DUOS

Synchroniztion Error

Hi,

I'm using Bold 9790 installed with OS 7.1 Bundle 1647 (v7.1.0.523 Platform 9.16.0.128.)

 

I am trying to sync my contacts, calender and task data one way to Outlook 2007.

 

The process always stops with error message --> "CRDSDatabase Error" (C:\Users\EkoRatrianto\AppData\Local\Research In Motion\BlackBerry Desktop\XCPCSync.OEM\SyncSDK.209.601\Translators\RimBB\xxxx.adi) is not open.

 

This error did not appeared on the first sync effort after upgrade to Desktop Version 7.1.0.37

 

How do I resolve this problem ?

 

Thank you.

 

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Synchroniztion Error

Hi and Welcome to the Community!

 

I don't find anything exactly matching that error message...maybe you will have better luck searching:

Otherwise, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
EkoRatrianto
Posts: 2
Registered: ‎04-11-2013
My Device: SAMSUNG GRAND DUOS

Re: Synchronization Error

Dear SDGRADNER,

 

I have uninstalled +BB DeskTop and also cleaned it from registry as you mentioned before.

 

I have installed the fresh DeskTop application from url link you sent.

 

It worked only for few hundreds of records, then it stopped with Synchronization Error window.,

 

                     CRTranRec ::GetLinkedRedordld :Invalid linked record Id

 

What is my next step ?

 

Thank you,

Eko Ratrianto

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Hall of Famer II
sdgardne
Posts: 48,564
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Synchronization Error

Well, you could have had a much faster answer by looking up the error via the link I gave you earlier...but, in any event, here is a KB that discusses that error:

  • KB31008 During contact synchronization using BlackBerry Desktop Software the error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed
  • KB33247 During Calendar sync using BlackBerry Desktop Software the error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is encountered

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.