Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

New Contributor
Posts: 4
Registered: ‎01-24-2011
My Device: Torch

Syncing my phone

I am getting an error message that says 


Cannot log onto Exchange Server.  Please check server access or provide a valid password.


The server has recently changed (not my doing) and I have altered it on both my laptop and my phone so where else do I need to change it?  I am able to send and recieve emails from both my phone and my laptop.

Please use plain text.
Hall of Famer II
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Syncing my phone

Hi and Welcome to the Community!

Given your reported message (e.g., "Exchange Server"), you need to talk to your BES admins as they control, well, everything.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.