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BlackBerry® Desktop Software

New Contributor
Posts: 4
Registered: ‎01-24-2011
My Device: Torch
My Carrier: T mobile

Syncing my phone

I am getting an error message that says 


Cannot log onto Exchange Server.  Please check server access or provide a valid password.


The server has recently changed (not my doing) and I have altered it on both my laptop and my phone so where else do I need to change it?  I am able to send and recieve emails from both my phone and my laptop.

Hall of Famer II
Posts: 55,804
Registered: ‎11-28-2008
My Device: PRIV (5.1.1), Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Syncing my phone

Hi and Welcome to the Community!

Given your reported message (e.g., "Exchange Server"), you need to talk to your BES admins as they control, well, everything.

Good luck!

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