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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎11-20-2012
My Device: Torch


Since the latest upgrade of my Blackberry desktop software, when I SYNC with my computer I get the following error: "CRTranRec::GetLinkedRecordID:Invalid linked recordid". The result is that not all of my appointments reach my computer calendar (OUTLOOK), and only a fraction of my contacts (OUTLOOK) are there.  (I am doing a 1-way transfer of information from my device to my laptop, and replacing all the data.)

Hall of Famer II
Posts: 54,935
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Syncing

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB31008 Error "CRTranRec:: GetLinkedRecordId : Invalid linked record Id" is displayed when synchronizing with the BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.


Failing that, I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck!

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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