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BlackBerry® Desktop Software

New Member
Posts: 1
Registered: ‎06-27-2012
My Device: Blackberry Bold 9900
My Carrier: Telus

Syncronization Error

I just got a new BB Bold 9900 and am trying to sync Outlook 2010 to BB Desktop 7.0. I get the following error message:

"A program error occured at line 140 in .\Error.cpp. Please report this error by sending a log to technical support."


Well, all of this is new with me so I don't know what this message means and I don't know how to send a long to tech support. Can anyone help me?



Hall of Famer II
Posts: 54,982
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (, Playbook (
My Carrier: TMobile USA

Re: Syncronization Error

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32032Reoccurring appointments of a specific pattern cause the sync to fail with an error message in BlackBerry Desktop Software

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

jak2003 wrote:

and I don't know how to send a long to tech support.

All formal support starts with your mobile network provider (Telus, according to your profile). If the above KB does not resolve your issue, then you would contact Telus and refer them to the KB instructions...they (Telus) can escalate your case into RIM for formal support.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!

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