Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
New Contributor
drwchick
Posts: 2
Registered: ‎09-22-2009
My Device: Not Specified

Syncronize not visible in Desktop Manager 5.0 on Windows 7

I am running Windows 7 Ultimate (registered version, not beta), My Blackberry Bold is runnning v4.6.0.167 (Platform 4.0.0.217) and I've upgraded to DM 5.0.

 

Here's the problem ... I'm not able to Synchronize.  This is a new post b/c it's not that the DM doesn't see the device -- it's here and the PIN is present.  However, the button for Sync is simply MISSING.

 

Here's the actions I've taken

1) uninstalled, rebooted, reinstalled v. 4.7 (without success of recovering "Sync button"). 

2) completed a soft, double soft, then hard reset of the device, nothing,

3) completed a MASTER reset of the device -- still no Sync

4) restored from back-up ... but still, neither the DM 5.0 and DM 4.7have the SYNC option on the main page.

 

What am I missing?  Help appreciated!