08-16-2011 01:14 AM
You mentioned “formal BB support” Would you not have a number of someone to talk to at BB that can shed some light on a problem that has gone on for YEARS?
ALL formal support for BB's starts with the wireless service providers and authorized resellers, who have the ability (indeed, responsibility) to escalate cases into RIM that they cannot solve. There is no free method for anyone to seek support directly from RIM. That is the way the support model works.
You mentioned that my post “view count” could be from people searching the keywords.
Sorry, but I fail to grasp your intended message from the inclusion of that sentence.
I guess my question is, What would YOU do if you were in our position?
I would seek formal support, via my carrier. I would be gently persistent with them and attempt to achieve escalation into RIM.
09-21-2011 07:27 AM
Reinstall worked for me. I did not initially choose the media sync. When I setup the organizer, it immediatly found the internet connection and allowed for me to connect to outlook.
I am not sure why they need to make the sync setup so sensitive. Clearly a bug in the installation.
12-09-2011 10:14 PM
Your answer is too short - unclear - I have done several imports and exports from Sony Ericsson K800 to P990 then to Samsung G-Tab - but Blackberry has the WORST support so far. BB can not read multifle vcf phone data WHY ?? Then my BB 9780 can not synchronize because it was looking for internet connection - I have followed all your suggestion - still COULD not work. I am really disappointed with BB
12-10-2011 06:52 AM
12-10-2011 12:23 PM
BlackBerry Software Kludge
It is unfortunate that the BlackBerry software is unable to handle an error like this. It's one more item in the long line of problems the RIM (Research In Motion) created software has wrong with it.
The customer base ( the users) have become far more educated regarding the maladies that plague this kludge. (Please see the definition of kludge below)
There was a time when an answer like this went unchallenged. The customer just went off and tried to figure out what the hell you are talking about. Kept asking the same question over and over on different forums until he either bought a new device or some kind soul gave the help in a language he understood.
Or, the COMPANY took responsibility and came out with an update that handled the error.
Support folks treat this software as if it is an inconvenience to help you over and over with the same problem. That’s pure Canadian logic of an under paid over worked staff servicing an inferior product. NOT the device it’s the software. Actually the device is quite well made and the ROM engineering isn’t bad either. It's this awful interface software. It’s where the rubber meets the road.
No wonder RIM is losing market share. It’s not price its software workmanship and design. It’s the worst in the industry most likely. Even Windows Mobile is far and away better by design and features. What a kludge (sorry to repeat myself).
kludge (/ˈkluːdʒ/) Also kluge. [J. W. Granholm's jocular invention: see first quot.; cf. also bodge v., fudge v.]
'An ill-assorted collection of poorly-matching parts, forming a distressing whole' (Granholm); esp. in Computing, a machine, system, or program that has been improvised or 'bodged' together; a hastily improvised and poorly thought-out solution to a fault or 'bug'. …
The word 'kludge' is...derived from the German adjective klug, originally meaning 'smart' or 'witty'.... 'Kludge' eventually came to mean 'not so smart'.
12-14-2011 03:07 PM
I finally solved this nagging software problem. I got an Android X. Now everything I needed synced is synced as I go in real time and there is a whole new wonderful world of apps, navigation, communication, and support. Gone are the days and nights of endless frustration trying to convert, work around, reinstall, contact apathetic support etc just to be able to use a phone.
12-19-2011 09:58 AM
The sad part of this is ... It's Not Necessary!
All these folks need to do is their job. It's what I do for a living and I can tell you this is not that hard.
If RIM would make this a public project on source forge or even on here this software would be complete and the company wouldn't be compromised technically.
Screw the pads, books and tablets. Stop that development and fix what you have. I'm a student of PC development from the beginning. This is a shame.
Good comment, message received.