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BlackBerry® Desktop Software

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New Member
Posts: 1
Registered: ‎11-06-2012
My Device: Torch
My Carrier: AT&T

Told to submit log - no way to do so

When synching this message occurs

 

Blackberry Desktop Software

 

A program error occurred at line 41 in .\OLTransUtil.cpp.  Please report this error by sending a log to technical support.

 

Any solution?

Posts: 89,304
Likes: 23,765
Solutions: 6,118
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Told to submit log - no way to do so

Contact your ATT technical support and ask them to escalate this issue to a RIM level tech support specialist. They will instruct you on how to send the log.




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