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New Member
Posts: 1
Registered: ‎03-14-2013
My Device: Torch 9800

Torch 9800 & Outlook

Hi everybody,


since some weeks I get an error when synchronizing my 9800 with Outlook. Does not matter, which version of Outlook cause I got 2003, 2007 and 2010 on different computers. Allways the same.

The message says: Caught_com_error exception. Description(): (null); Error(): -21473197779 (0x800801D); ErrorMessage(): Library not registered.; Source(): (null)


What can I do to have this thing workung again?


Thanks a lot!

Hall of Famer II
Posts: 48,798
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (

Re: Torch 9800 & Outlook

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • KB32627 Error “Caught_com_error exception. Description(): (null): Error(): -2147319779 (0x8002801D): ErrorMessage(): Library not registered.: Source(): (null).” is displayed when synchronizing with BlackBerry Desktop software

Unfortunately, it contains nothing useful...so I suggest this thread:

It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.

Good luck and let us know!

Occam's Razor nearly always applies when troubleshooting technology issues!
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