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New Contributor
Wendyjoy23
Posts: 2
Registered: ‎04-03-2012
My Device: 8520

Trouble with lock key "a" and mute button

Hi,

 

Not sure what the problem is but my mute button on my 8520 is giving problems (need to press it thrice before he screen lights up. The lock key "a" keeps switching to caps  "A" or star or nothing happens. This is very frustrating. Sometimes the trackpad does not do anything either.

 

Is this a system error or should the keypad be replaced? I can't see it being a keypad error as the mute button also gives a problem?

 

Please advise what needs to be done?

 

Wendy

Contributor
-Jerrelle
Posts: 27
Registered: ‎04-07-2012
My Device: BlackBerry Curve 3G

Re: Trouble with lock key "a" and mute button

Its possible that you may have gotten you're blackberry device wet from time to time, or dropped it maybe? My advice is upgrading to a New blackberry device but it is not a system error it is must likely a problem with you're actual keyboard or trackpad, luckily you can replace these, and if you do you mightaswell replace it with a style you like, try Google for Some information on replacing them.
Retired
SmoothRider
Posts: 2,649
Registered: ‎04-01-2008
My Device: 9500, 8110, 8700, 8220, 9100, 9800, 9810, Z10

Re: Trouble with lock key "a" and mute button

Hello Wendyjoy23

 

Welcome to the forums. 

 

In this case we can try to reload the software on the BlackBerry® smartphone to make sure it is running the latest version and there are no issues with the OS.

Here is how to backup your BlackBerry smartphone http://bbry.lv/oPVWXc

Once you have backed up your BlackBerry smartphone please follow the link below to complete a clean reload of the BlackBerry smartphone software.

Link: http://www.blackberry.com/btsc/KB03621

Once completed test it and proceed with a selective restore, here is how to restore http://bbry.lv/qgQxLo



-SR

 

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New Contributor
Wendyjoy23
Posts: 2
Registered: ‎04-03-2012
My Device: 8520

Re: Trouble with lock key "a" and mute button

Thank you so much for your response, I've taken a hairdryer and my BB is working great :smileyhappy: mwah