Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Desktop Software

Reply
New Member
Posts: 2
Registered: ‎01-04-2013
My Device: Blackberry Bold 9900

Trying to connect with desktop software for my blackberry

I've downloaded the software, but when I try to run it I get an error message that the software is not a "valid WIN32 application.  I'm running Windows 7 Professional 64-bit.  Please help.

Hall of Famer II
Posts: 50,279
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)

Re: Trying to connect with desktop software for my blackberry

Hi and Welcome to the Community!

Here is a KB that discusses that error:

  • Article ID: KB03490 Internal Error 2738. Could not access VBscript appears when installing BlackBerry Desktop Manager

Hopefully it contains something useful! There also are multiple existing threads on this site that discuss that exact error...your review of those might prove useful, and a search of this site, using the error message, error code, or symptom, should reveal all applicable existing threads to you.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code