09-05-2008 04:42 AM
My old phone was water damaged, however I did save the information on my blackberry desktop software. I plugged my new blackberry into the USB port and I have not been able to connect it. I have tried the detect and rebooting my computer. Please help me because I would like to have my information from my old phone available to me on my new phone.
09-05-2008 05:19 AM
Hi and welcome to the forums,
Please try the following:
Pull the battery while the device is ON, replace after a minute,
let the device reboot 1-3 min, Retry the function that was the problem
Please let me know!
09-05-2008 03:02 PM
Thank you for your reply. I just taking my battery out. Unfortunately it is still not working. My computer detects my USB connection to my phone and prompts me to a place where I can see my files on my new phone. I believe it is reading it as a J drive. However when I got to the Blackberry desktop software I went to connection settings and then searched the USB connection it is not detecting that I am connected. Any other suggestions?
09-05-2008 03:31 PM
Hi and welcome to the forums!
First question...did you catch any fish
Okay, leave the battery out but make sure it;s got a charge.
I'll be right back wth a procedure to load the dead BB, I suggest you get your media card out.
09-05-2008 03:50 PM
09-05-2008 04:55 PM
09-05-2008 05:15 PM